Customer Service

TBK Nursery has an online help system that can answer your questions quickly! Just click on the licks below:

Help! I forgot my Password; how can I find it?

To keep your basic information, name, email address, and phone numbers safe, your account is password protected. You can use any password over eight characters with at least 1 number.

We know how frustrating it is to forget your password, and we are working diligently to make it easier for you to reset it. The link below sends you an email immediately with a new password. These emails can sometimes be flagged as spam or are rejected by email providers. If you do not receive a password by email within a couple of minutes, check your junk mail folder. If the email is not there, either contact us through email or call us and we can reset your password immediately.

Click here to reset your password.

Payment Methods

We accept payment via credit/debit card, Google Pay, Apple Pay securely online! Your payment is processed at the time of your order. We also accept cash when we are at our Pickup Locations. All prices are excluding tax and it will be added during checkout.

Picking Up Orders (Microgreens are delivery ONLY!)

Orders made Thursday thru Sunday are available for Monday pick-up. Orders made Monday thru Wednesday are available for Thursday pick-up. Click here for more info.

Making Changes to Existing Orders

We are happy to make changes to your existing order as long as it has not been pulled for delivery.

Please call or email us ASAP with changes to your delivery dates or additions to your order and we will do everything to accommodate your request!

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We care about your security and privacy!

Be assured that all information about you that is sent to The Biggs Kids Nursery is always kept completely confidential, and all transactions are done on a safe secure server to prevent access to your information by others. Your personal information and your email address are never sold to anyone.

Emails from us:

We scan all emails that are sent to you for viruses and worms with the latest technology available. We hate junk mail as much as anyone and value our privacy as well. We promise that we will never send you any unnecessary email. Our purpose in collecting your email address is to (1) make the shopping cart easy for you to use, (2) log in to manage your account, and (3) make communication with you about your orders more efficient.

If you choose not to receive our monthly newsletter, you can, of course, cancel your subscription at any time.

Payment Safety:

Payment by credit card or electronic check on our website is done with complete PCI-compliant software and security certification, and when you order online, we never see your credit card number. uses encryption that protects your personal information and your card information.

During the payment process, we ask for a billing address to make sure you are the cardholder and also a security code to ensure that you have the card in your possession. If there is a mismatch we are notified immediately. We contact you if we feel your card has been used fraudulently.

The best way to guarantee safe ordering is to order online so that you are the only one who ever has your card number. No one here has access to your personal credit card information.

We respect your privacy and ensure your security while shopping with The Biggs Kids Nursery. If you have any questions or would like to speak with us, call and leave us a message and we will get back to you ASAP! (386) 227-7030

Other Frequently Asked Questions

To view more Frequently Asked Questions please click here.